Shipping policy

Shipping Policy

Last updated: May 10, 2026

Thank you for shopping with Misté. We are committed to delivering your order as quickly and reliably as possible.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.

Estimated Delivery

Estimated delivery time is 5–10 business days from the date of shipment. Delivery times may vary by location and carrier conditions.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your delivery destination. The exact shipping cost for your order will be shown before you complete your purchase.

Order Tracking

Once your order ships, you will receive an email with a tracking number to track your package through the carrier's website.

Shipping Issues

If your order has not arrived within the estimated window, or your package appears lost or damaged in transit, contact us at hello@vivaharbor.com with your order number.

Address Accuracy

Please ensure your shipping address is correct at checkout. Misté is not responsible for orders shipped to incorrect addresses provided by the customer.